Help Desk

System Status and Updates

System Status:

May 14, 2025

11:00 AM CST:
We are experiencing a temporary issue with Student Reports. Please rest assured, this is a simple viewing discrepancy and will be returned once the report has been restored. We will post again here once this is resolved. We appreciate your patience.

**UPDATE**
1:30 PM CST
Student Reports are now working properly.

April 24, 2025

8:30 AM CST:
We have identified that there is a current delay in imports processing. This issue is expected to find resolution by the close of business on April 25, 2025.

**UPDATE**
6:00 AM CST – April 25, 2025
Imports are processing as normal.


Exciting News! New Items

April 30, 2024

This fall we are introducing 3 new science-backed assessments: Plank, Vertical Jump, and Handgrip. We at GreenLight Fitness and The Cooper Institute are excited to present this effort to you and your schools!

To learn more about the new items and the history behind each of them, please visit this link: GreenLight Fitness Introduces Three New FitnessGram® Assessments

Note: This change does not apply if you are part of a statewide implementation


Important Information Regarding FitnessGram Login

Due to the launch of our new platform and updated security requirements, it is necessary to reset your password before logging in for the first time. Use the “Forgot” button or our ChatBot to complete this.

If you do not recall your credentials, please reach out to your District Administrator for assistance.

SSO Login:
If you are a user or school district using SSO login, you are not required to update your password.

Contact Us…

Contact FitnessGram Help Desk

Have questions? You might find the answer in our FAQ or our System Status section.

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Thank you!

Normal Business Hours are Monday-Friday, 8a.m. CST – 5p.m. CST. Tickets are typically responded to within 24 hours from submission, except on weekends and holidays.